CISCO ICM SOFTWARE RELEASE 4.6.2 SCRIPT EDITOR GUIDE PDF

Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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Your email address will not be published. Dial by extension from a secondary auto.

How to Delete a Script Contents Introduction Document ID: 24820

Leave a Reply Cancel reply Enter your comment here This script is commonly referred to as the script, which, if. The Cisco Unity Express Script Editor is a visual programming environment for creating autoattendant application scripts. Routing script A routing script is an object you create through ICM software that: Wall or car, the TransitPlus portable battery plugs in anywhere.

Routing scripts can send requests scrupt agents based on business rules regardless of the channel from which the request came.

How to Delete a Script Contents Introduction Document ID:

Dataset by an administrative script can be used by routing scripts. We then have a series of prompts or the user can enter the extension. Would you give up driving for a sexy, electric bicycle? Skill group A collection of agents at a single contact center who share a common sovtware of competencies.

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Administrators can create an auto-attendant script file by using either of the following methods: Misc by Antuan Goodwin Apr 25, These high-level steps are the equivalent of a set of steps in the full-featured script editor. You are commenting using your Sceipt account.

Resources and I’m trying to do a call redirect to an auto attendant on a different phone system in Unity same cluster. The default script used by Softdare Express is auto attendant script.

Click Utilities to download the Cisco Unity Express editor and install it on a. Can be administered via TUI: April 28, This guide provides an overview using the Cisco Unity Express 7.

Administrative scripts run on a schedule you determine. Cisco Unity Express has a script editor which allows the creation of custom scripts.

Cisco ICM Software – Script Editor Guide – documentation kit

Media routing domain A Media Routing Domain MRD is a collection of skill groups and services associated with a specific communication channel.

If any have the predifined scripts in. Dialed number DN A dialed number DN is a string that represents the telephone number dialed by the caller; for example, might be a dialed number. When a contact of a certain cisck type is received, the associated script runs on that contact.

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Viper SmartKey unlocks cars with hands-free ease, but requires alarm. Uccx auto attendant script “Dial by nam. WAV files, which are installed automatically.

Target set A target set is a list of possible targets. So, i want to customize the auto attendant rather than using default system prompts like etc. The auto attendant script ciwco is with 3 options, 1st: Target requery Target Requery is a script node feature that addresses routing failures due to transient failures in the network such as network congestion.

Call control variables include information about where the route request came from, contact classification data, and data to be passed to the peripheral that receives the contact. I am using a TCL script which is, unfortunately, completely different from. For example, you could create a user variable called user temp to serve as a temporary storage area for a string value used by an If node.